Support

Email wentao@agentmark.ai or call (617) 580-7696, Monday to Friday, 9am–6pm Eastern. We answer email within one business day.

If you got a text from us

Regulars sends messages on behalf of restaurants you have joined. Reply STOP to any message and we stop texting that number immediately — you do not need to contact us first, and you do not lose the points you have already earned. Reply HELP and we reply with the restaurant’s name and this page.

If you believe you were texted without joining, email us with the number and we will remove it and tell you which restaurant and date it was added, so you can check.

If you are a member

• ·Points or credits missing: email us the restaurant, the date and roughly what you spent. We can see the check and fix it.
• ·You want your card removed: email us and we delete the link to your card. Nothing further is charged and no further points are earned.
• ·You want your data deleted: email us from the address on the account, or send us the mobile number. We delete it and confirm when it is done.

If you are a restaurant

• ·Something looks wrong in your numbers: send us the date range. We keep the raw check-level record and can walk it through with you.
• ·A guest is asking for a credit you cannot see: send us their mobile number and we will look it up.
• ·You want to pause or cancel: email us. There is no notice period and no termination fee.

Who we are

Regulars is operated by Cactivate, Inc., 10 Fan Pier Blvd, Boston, MA 02210.