Terms
Regulars is a service of Cactivate, Inc., 10 Fan Pier Blvd, Boston, MA 02210. These terms cover both restaurants using Regulars and guests who join a restaurant's programme.
For guests
- Points and rewards have no cash value, cannot be exchanged for cash, and can only be used at the restaurant that issued them.
- Points are earned on what you actually spend. Tips, tax, gift cards and membership fees do not earn.
- Rewards expire twelve months after they are issued unless the restaurant says otherwise.
- If a payment is refunded, the points it earned are reversed.
- Benefits belong to you and apply when you are present. They are not transferable.
- A restaurant may change or end its programme. Rewards you have already earned will be honoured for a reasonable period.
For restaurants
- You set the programme. We run it, and we do not text your guests anything you have not approved.
- Membership money is yours. It is charged on your own payment account and settles to your bank. We take a platform fee of 10%.
- You are responsible for honouring rewards and for anything you ask us to send on your behalf.
- Your guest data is yours. We do not sell it, and we never use one restaurant’s data for another.
- Either of us can end the arrangement with 30 days’ notice. You can export your guest list at any time.
What we do not promise
We report what happened, including when a campaign made no difference. We do not guarantee that the programme will increase your revenue, and any figures we show are measurements of the past, not predictions.
Liability
We provide Regulars as it is. To the extent the law allows, our liability to a restaurant is limited to the fees paid in the previous three months, and we are not liable for indirect or consequential loss.